1.0 Quality System Manual
1.1 General
The primary purpose of the Quality System Manual (QSM) is to describe and document the Quality Management System (QMS) currently in practice at AGE Logistics Corporation. This manual is the central source of general policies and procedures that in turn authorizes and governs creation of subsidiary quality related documentation and activities.
This manual provides comprehensive evidence to all customers, suppliers, and employees that AGE Logistics Corporation is committed to:
- Establishing and maintaining acceptable levels of measurable quality in its products and processes
- Continuously reviewing and improving the effectiveness of the Quality Management System
- Meeting or exceeding customer requirements and thereby enhancing customer satisfaction
The requirements and procedures addressed in this manual are intended to meet or exceed the requirements of the ISO 9001:2015 standard.
Document Hierarchy
Level 1 — Quality System Manual (QSM) ← This document
Level 2 — Quality System Procedures (QSP) ← Day-to-day procedures
Level 3 — Work Instructions, Forms (QSF), ← Task-level documents
Quality Records, Inspection Plans
See 7.5.2 AGE QMS Documented Information Structure for details on the three-level QMS hierarchy.