10.2 Nonconformity and Corrective Action
AGE takes corrective action to eliminate the cause of nonconformity in order to prevent recurrence. Likewise, the company takes preventive action to eliminate the causes of potential nonconformities in order to prevent their occurrence.
Nonconformance Handling
All non-conforming material will, immediately upon detection, be identified and held pending investigation and disposition (see Section 8.7). These controls will apply to material received from suppliers or from internal or external non-conformances.
Non-conforming material received from suppliers shall be documented according to (QSF-8.4.2).
Review and Disposition
All non-conforming products will be reviewed to determine the need for corrective/preventative action and the subsequent material disposition.
Records of all nonconformances will be maintained and will be periodically reviewed to establish trends and thereby determine the need for further preventive action.
Permitted Use of Nonconforming Material
Material that does not conform to the customer’s specification will only be used for:
- Research and development
- Testing production or fabrication procedures
- Training material by AGE suppliers to test procedures or train personnel
- Other purposes other than delivery to a customer
Personnel Responsibility
It is the responsibility of all personnel detecting a non-conformance to ensure that it is:
- Properly identified
- Segregated
- Reported
The responsibilities for determining corrective action and disposition of nonconforming material are defined in the procedures that implement this policy.
These activities are documented through the use of the formal Corrective Preventive Action (CPAR) system, and are defined in the document Corrective and Preventive Action.
| Form | Description |
|---|---|
| QSF-8.4.2 | Non-Conforming Material Report |
| QSF-8.7.2 | Corrective Action Report (CAR) |