9.0 Performance Evaluation
Section Contents
| Sub-Section | Title |
|---|---|
| 9.1 | Monitoring, Measurement, Analysis and Evaluation |
| 9.2 | Internal Audit |
| 9.3 | Management Review |
Overview
Performance Evaluation at AGE encompasses all activities used to determine whether the QMS is working effectively — from monitoring customer satisfaction and process KPIs, to conducting internal audits and formal management reviews.