5.1 Leadership & Commitment
5.1.1 QMS Leadership
Executive Management of AGE provides evidence of its leadership and commitment to the development and implementation of the QMS and continually improving its effectiveness by:
| Item | Commitment |
|---|---|
| A | Taking responsibility for the effectiveness of the QMS |
| B | Ensuring that the Quality Policy and quality objectives are established for the QMS and are compatible with the strategic direction and the context of the organization |
| C | Ensuring the integration of the QMS requirements into the organization’s other business processes, as deemed appropriate |
| D | Promoting awareness of the process approach |
| E | Ensuring that the resources needed for the management system are available |
| F | Communicating the importance of effective quality management and of conforming to the QMS requirements |
| G | Ensuring that the QMS achieves its intended results |
| H | Engaging, directing and supporting persons to contribute to the effectiveness of the QMS |
| I | Promoting continual improvement |
5.1.2 Customer Focus
Management of AGE has a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and are met with the aim of enhancing customer satisfaction.
This is accomplished by assuring:
| Item | Assurance |
|---|---|
| A | Customer and applicable statutory and regulatory requirements are determined, understood and consistently met |
| B | The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed |
| C | The focus on enhancing customer satisfaction is maintained |
| D | Product and service conformity and on-time delivery performance are measured and appropriate action is taken if planned results are not, or will not be, achieved |