10.1 General
AGE uses the Quality Management System to improve its processes, products and services. Such improvements aim to address the needs and expectations of customers as well as other interested parties, to the extent possible.
Improvement Drivers
Improvement shall be driven by an analysis of data related to:
| Item | Data Source |
|---|---|
| a) | Conformity of products and services |
| b) | The degree of customer satisfaction |
| c) | The performance and effectiveness of the management system |
| d) | The effectiveness of planning |
| e) | The effectiveness of actions taken to address risks and opportunities |
| f) | The performance of external providers |
| g) | Other improvements to the QMS |