3.0 Terms, Abbreviations and Definitions
In addition to the terms defined in ISO 9001:2015, the following terms, abbreviations and definitions are used in the AGE QMS:
Abbreviations
| Abbreviation | Definition |
|---|---|
| AGE | AGE Logistics Corporation |
| AMS | AMS Aircraft Recovery — a trade name of AGE Logistics |
| CAR | Corrective Action Report |
| QMS | Quality Management System |
| QSF | Quality System Form |
| QSM | Quality System Manual |
| QSP | Quality System Procedure |
Definitions
| Term | Definition |
|---|---|
| Concession | Permission to use or release a product that does not conform to specified requirements |
| Correction | Action to eliminate nonconformity |
| Corrective Action | Action to eliminate the root cause of nonconformity or other undesirable situations in order to prevent their recurrence |
| Critical Items | Items (e.g., functions, parts, software, characteristics, processes) having significant effects on the product realization and use of the product, including safety |
| Customer | Organization or person that receives a product. (Note: a customer can be internal or external to the organization) |
| Customer Satisfaction | Customer’s perception of the degree to which the customer’s requirements have been fulfilled |
| Design and Development | Set of processes that transform requirements into specified characteristics and/or into the specification of a product, process or system |
| Document | Documented information and its supporting medium (Examples: Quality System Manual, procedures) |
| Effectiveness | Extent to which planned activities are realized and planned results achieved |
| Efficiency | Relationship between the result achieved and the resources used |
| Infrastructure | Set of facilities, equipment, and services needed for the operation of an organization |
| Management | Throughout the AGE QMS, the term Management is used where Top Management may be used in larger organizations |
| Performance | Form, fit, function, producibility, service life, etc.; that require specific actions to ensure they are adequately managed |
| Preventive Action | Action to eliminate a potential nonconformity or other undesirable situation in order to prevent their occurrence |
| Work Instructions | Standard operating procedures, and blank forms that are required to provide products to customers and to document and support the Quality Management System |