7.2 Competence and Training
Staff members performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.
Training information is documented and maintained by Human Resources.
Note: The management system does not include other aspects of Human Resources management, such as payroll, benefits, insurance, labor relations or disciplinary actions.
Training Requirements
- Annual assessments are carried out to identify the training needs based on the responsibility and authorities allocated for each position
- All levels of personnel in the company shall be properly trained in the tasks they are expected to perform
- Quality System orientation sessions are conducted for all new employees
New Employee Orientation
Every employee is made aware of the:
- Company Quality Policy
- Quality Management System
- Job responsibilities and authorities
- Importance of proper job performance and effects of poor performance on quality of products and services, on other employees, customer satisfaction
- AGE Business Ethics Policy
- Economic well-being of the company