7.1 Resources
7.1.1 General
AGE determines and provides the resources needed:
- To implement and maintain the Quality Management System and continually improve its effectiveness
- To enhance customer satisfaction by meeting customer requirements
Resource allocation is done with consideration of the capability and constraints on existing internal resources, as well as needs related to supplier expectations.
Resources and resource allocation are assessed during management reviews per QSM-9.3.
7.1.2 People
Management ensures that it provides sufficient staffing for the effective operation of the management system, as well as its identified processes.
7.1.3 Infrastructure
AGE Logistics Corporation will determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. This includes:
| Infrastructure Element | Description |
|---|---|
| a) | Buildings, workspace and associated facilities |
| b) | Process equipment, hardware and software |
| c) | Supporting services such as transport |
| d) | Information and communication technology |
Infrastructure requirements are reviewed during the scheduled Management Review Meetings. Equipment is maintained per:
| Document | Description |
|---|---|
| QSP-7.1.3 | Preventive Maintenance Procedure |
| QSF-7.1.3 | Preventive Maintenance Record |
7.1.4 Environment for the Operation of Processes
AGE provides a clean, safe working environment. The Management of AGE manages the work environment needed to achieve conformity to product requirements. Specific environmental requirements for products are determined during quality planning and are documented in subordinate procedures, work instructions, or job documentation.
Human factors are considered to the extent that they directly impact on the quality of products and services. The health and safety of our employees and customers remains of the highest priority while outside the scope of this QMS.
AGE reviews the plant work environment during the scheduled Management Review meetings to assure the conditions in the plant are consistent with meeting customer, legislative and regulatory requirements.
7.1.5 Monitoring and Measuring Resources
7.1.5.1 General
AGE determines and provides the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to requirements.
AGE ensures these resources are:
- Suitable to the type of monitoring and measurement activities being undertaken
- Maintained to ensure their continuing fitness for their purpose
7.1.5.2 Measurement Traceability
Where equipment is used for critical measurement activities (such as inspection and testing), these shall be subject to control and either calibration or verification.
Key requirements:
- All calibration activity will be traceable to a national or international recognized standard
- Where no such standards exist, the basis used for calibration shall be a documented procedure
- An appropriate calibration label will be applied on the equipment to show the calibration status
- When equipment is found to be out of calibration, the effect of that error on the product will be reviewed and appropriate corrective action taken
The Quality Manager shall maintain a calibration log (QSF-7.1) of controlled measurement and test equipment containing calibration frequency and data.
Engineering and/or QA shall determine the measurements to be made and the accuracy required, and select the appropriate inspection, measuring, and test equipment.
Note: Calibration and measurement traceability is not employed for all measurement devices. AGE determines which devices will be subject to calibration based on its processes, products and services, or in order to comply with specifications or requirements.
Reference Documents
| Document | Description |
|---|---|
| QSF-7.1 | Measurement Device Calibration Log |
| QSF-7.1.3 | Preventative Maintenance Record |
| QSP-7.1.3 | Preventative Maintenance Procedure |
7.1.6 Organizational Knowledge
AGE determines the knowledge necessary for the operation of its processes and to achieve conformity of products and services. This may include knowledge and information obtained from:
| Source | Examples |
|---|---|
| a) Internal sources | Lessons learned, feedback from subject matter experts, intellectual property |
| b) External sources | Standards, academia, conferences, information gathered from customers or suppliers |
This knowledge shall be maintained, and made available to the extent necessary. When addressing changing needs and trends, AGE shall consider its current knowledge and determine how to acquire or access the necessary additional knowledge.
7.1.7 Organizational Knowledge Management
AGE shall, where appropriate, leverage technology resources to provide access to Organizational Knowledge in a manner to encourage capture and distribution. Such repositories shall be subject to the AGE Data Security and Backup Procedure.