10.3 Continual Improvement
Through the process effectiveness reviews, done as part of Management Review, AGE works to continually improve the suitability, adequacy and effectiveness of the Quality Management System. This includes seeking opportunities for improvement.
AGE will establish and maintain documented procedures for implementing corrective and preventive action. Any corrective or preventive action taken to eliminate the causes of actual or potential nonconformities shall be to a degree appropriate to the magnitude of problems and commensurate with the risks encountered.
10.3.1 Corrective Action
AGE’s procedures for corrective action shall include:
| Requirement |
|---|
| The effective handling of customer complaints and reports of product non-conformities |
| Investigation of the cause of nonconformities relating to product, process, and quality system, and recording the results of the investigation |
| Determination of the corrective action needed to eliminate the cause of non-conformities |
| Application of controls to ensure that corrective action is taken and that it is effective |
| Flowing down corrective actions to the supplier when warranted |
| Escalation actions when corrective actions are not implemented within the planned time frame |
10.3.2 Preventive Action
AGE’s procedures for preventive action shall include:
| Requirement |
|---|
| The use of appropriate sources of information such as processes and work instructions, which affect product quality, audit results, quality records, service reports, and customer complaints to detect, analyze, and eliminate potential causes of nonconformities |
| Determination of the steps needed to deal with any problems requiring preventive action |
| Initiation of preventive action and application of controls to ensure that it is effective |
| Confirmation that relevant information regarding actions taken is submitted for management review |
| Conducting risk analysis on applicable projects to prevent any potential negative impact on product functionality or schedule |
Document Authorization
Updated and released by:
Daniel Fishman
Quality Manager, AGE Logistics
03/15/2023