6.2 Quality Objectives and Planning to Achieve Them
As part of the adoption of the process approach, AGE utilizes its process objectives (as discussed in QSM-4.4) as the main quality objectives for the QMS. These include overall product-related quality objectives; additional product-related quality objectives may be defined in work instructions or customer requirements.
Criteria for Quality Objectives
Process objectives have been developed in consideration that they:
| Criterion | Requirement |
|---|---|
| Consistent | Be consistent with the quality policy |
| Measurable | Be measurable |
| Requirements-based | Take into account applicable requirements |
| Relevant | Be relevant to conformity of products and services and to enhancement of customer satisfaction |
| Monitored | Be monitored |
| Communicated | Be communicated |
| Updated | Be updated as appropriate |
Planning
- Process quality objectives are defined in the minutes of management review per QSM-9.3
- The planning of process quality objectives is defined in QSM-4.4