9.3 Management Review
The Quality Management System shall be reviewed once a year by the following personnel to ensure its continuing suitability, adequacy and effectiveness:
| Role |
|---|
| President |
| Vice President Operations |
| Engineering Manager |
| Quality Manager |
The review includes assessing:
- Opportunities for improvement
- The need for changes to the management system, including the Quality Policy and quality objectives
Management Review Agenda (Minimum Requirements)
The review shall address as a minimum the following:
| Agenda Item | Description |
|---|---|
| Quality Policy | Ensure that it is still relevant to AGE Logistics Corporation’s current needs |
| Quality Objectives | Results achieved, modification of existing objectives, and setting of new objectives |
| Improvement Review | Review of improvements initiated in each department for the current year as objective evidence of improving the Quality policy |
| Internal Audit Findings | Weaknesses and deficiencies identified as a result of internal quality audits |
| Customer Feedback | Wastage and customer complaints/feedback incurred and received throughout the year |
| Corrective/Preventive Actions | Verification that corrective and preventive actions being taken are effective |
| Follow-up Actions | Follow-up actions from previous management reviews |
| Recommendations | Recommendations for improvements |
Management Review Records
Management review frequency, agenda (inputs), outputs, required members, actions taken and other review requirements are defined in the documented procedure Management Review.
Records from management reviews are maintained and documented on (QSF-5.6).
| Form | Description |
|---|---|
| QSF-5.4 | Meeting Participant Record |
| QSF-5.6 | Management Review Agenda and Minutes |