5.3 Organizational Roles, Responsibilities and Authorities
Management has assigned responsibilities and authorities for all relevant roles in the company. These are communicated through the combination of the Organizational Chart and Job Descriptions.
The QA Manager has been assigned the role of QMS Management Representative (QMR) when having a single point of contact to represent the AGE QMS is useful or required by customer or regulations.
5.3.1 AGE Organization Chart
The responsibility, authority and the interrelation of personnel who manage, perform, and verify work affecting quality are listed on the organizational chart. Specific responsibilities are defined in job descriptions. Both organizational charts and job descriptions are maintained by Human Resources.
As a small business, AGE Logistics Corporation individual managers may have responsibility for one or more functional areas.
All personnel at AGE Logistics Corporation have the organizational freedom and authority to:
- Identify and record any problems
- Initiate action in order to prevent the occurrence of any nonconformities relating to product, process, and Quality Management System
- Initiate, recommend, or provide solutions through designated channels
The following personnel each acting alone have the organizational freedom and authority to:
- Verify the implementation of the AGE Quality Program
- Control and if necessary stop the further processing and delivery of nonconforming products until the deficiency or unsatisfactory condition has been corrected
| Role | Authority |
|---|---|
| Company President | Full QMS authority including stop-shipment |
| V.P. Operations | Full QMS authority including stop-shipment |
| Quality Manager | Full QMS authority including stop-shipment |
QMS Responsibilities
| Responsibility | Assigned To |
|---|---|
| Ensuring that the management system conforms to applicable standards | Management |
| Ensuring that the processes are delivering their intended outputs | Applicable process owners |
| Reporting on the performance of the management system and providing opportunities for improvement | Quality Assurance Manager |
| Ensuring the promotion of customer focus throughout the organization | Management |
| Ensuring that the integrity of the management system is maintained when changes are planned and implemented | Management |
Each member of the executive management team monitors their departmental objectives and provides a summary in semi-annual and other scheduled meetings.